Terms & Conditions

Version: November 2026

1. Scope of Application

1.1 These Terms & Conditions apply to all contracts concluded between Sarah Friedrich (hereinafter referred to as "SF") and her customers concerning digital products, educational resources, online courses, workshops, consulting, and other services offered by SF.

1.2 The version of these Terms & Conditions in effect at the time of contract conclusion shall apply.

1.3 These Terms & Conditions apply to both consumers and business customers unless a provision expressly states otherwise.

1.4 Any deviating agreements shall take precedence over these Terms & Conditions where individually agreed by both parties.

1.5 Customers will be given the opportunity to review these Terms & Conditions before concluding a contract. They become part of the contract when validly incorporated into the booking or purchasing process.

2. Services and Contract Formation

2.1 SF offers educational content, digital products, templates, workbooks, workshops, recorded programs, and individually agreed consulting or mentoring services.

The specific scope, duration, content, and conditions of each offer are determined by the respective product description or individual agreement.

2.2 The presentation of products and services on the website does not constitute a legally binding offer unless expressly stated otherwise.

For purchases made through an online checkout, the contract formation process depends on the information provided during checkout. A contract may be concluded through acceptance of the customer's order or through the mechanism specified by the respective sales platform.

2.3 SF reserves the right to decline requests for individually provided services before a contract has been concluded.

2.4 Where purchases are processed through external platforms, additional terms of the relevant platform may apply to payment processing, account management, and technical access.

2.5 Programs with a fixed duration end automatically upon expiry of the agreed period unless otherwise expressly agreed.

Early termination is possible where statutory termination rights apply or where both parties mutually agree.

3. Prices and Payment

3.1 The applicable price is the price displayed at the time of purchase or stated in an individually agreed offer.

Prices shown to consumers include applicable taxes unless the relevant transaction is legally exempt. Any additional charges will be disclosed before the purchase is completed.

3.2 Payments are due according to the conditions displayed during checkout or specified in the invoice.

3.3 Payment processing may be handled by external providers. The applicable payment methods and any additional conditions will be displayed during checkout.

3.4 Installment Payments

Installment payments may be offered for selected products or services.

Unless expressly agreed otherwise, an installment arrangement constitutes a payment plan for the total agreed purchase price rather than a purchase of individual program components.

The agreed payment obligations remain in effect, subject to applicable statutory rights, including withdrawal, termination, and remedies for non-performance.

3.5 Offsetting and Retention

Customers may exercise statutory rights of offsetting and retention in accordance with applicable law.

4. Digital Products and Educational Materials

4.1 Scope

Digital products may include downloadable templates, workbooks, guides, recorded workshops, online courses, audio recordings, and other educational resources.

The specific content of each product is described on the respective sales page.

4.2 Personal Use

Unless otherwise expressly agreed, purchased materials are licensed for the customer's personal use only.

Customers receive a non-exclusive, non-transferable right to use the purchased materials within the agreed scope.

4.3 Restrictions

Without prior written permission from SF, customers may not reproduce or distribute materials beyond legally permitted uses, share purchased access credentials with third parties, resell materials, or use the content commercially.

These restrictions do not affect uses permitted by mandatory copyright law.

4.4 Access and Availability

Digital products are made available in the format and for the period described in the respective offer.

Where no specific access period is stated, access to hosted self-study content will be provided for at least 12 months, subject to applicable statutory rights.

Products expressly offered as downloads may be stored and used within the scope of the granted license.

Any technical requirements or significant access restrictions will be communicated before purchase.

4.5 Updates

SF may voluntarily update, improve, or expand digital products.

Unless expressly included in the purchase, customers are not entitled to additional modules, newly developed materials, or future program expansions.

This does not affect statutory obligations to provide updates necessary to maintain conformity of digital products, including applicable security updates.

5. Self-Study Products and Recorded Content

5.1 Self-study products are designed for independent use.

Unless expressly stated in the offer, purchasing a digital product does not establish an individual consulting, coaching, or mentoring relationship with SF.

5.2 Individual feedback, personal support, live sessions, and direct access to SF are not included unless explicitly listed as part of the purchased product.

5.3 Customers are responsible for how they interpret and apply the educational content.

Individual results depend on various circumstances and cannot be guaranteed.

5.4 The content is provided for educational and informational purposes. It is not intended to replace professional medical, psychological, legal, or financial advice where such advice is required.

6. Right of Withdrawal and Refunds

6.1 Statutory Withdrawal Rights

Consumers are entitled to statutory withdrawal rights where applicable.

Information about the conditions, deadlines, and procedures for exercising the right of withdrawal will be provided separately before the contract is concluded.

6.2 Digital Content

For digital content that is not supplied on a physical medium, the statutory right of withdrawal may expire once performance begins, provided all applicable legal conditions have been fulfilled.

For paid digital content, this generally requires the consumer's prior express consent to begin performance before the withdrawal period expires, confirmation of their understanding that the right of withdrawal will thereby be lost, and the legally required contractual confirmation.

6.3 Services

For services, the statutory right of withdrawal may expire following full performance where the applicable legal requirements have been fulfilled.

6.4 Refunds

Refund requests are handled in accordance with applicable statutory rights and any additional refund guarantees expressly offered by SF.

Nothing in these Terms & Conditions limits mandatory consumer rights, including remedies relating to defective digital products or services.

7. Individual Appointments and Cancellations

7.1 Where individual consulting or mentoring appointments are included in a booking, customers may request rescheduling at least 24 hours before the scheduled appointment.

Subject to availability, a replacement appointment will be arranged, preferably within 14 days.

7.2 In cases of cancellation with less than 24 hours' notice or failure to attend, SF may claim the agreed session fee where legally permissible.

Customers retain the right to demonstrate that no loss